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SHIPPING
Orders are processed and received 3-7 business days. On average, customers receive their orders within 3-5 business days from the time the order is placed. Once shipped, international orders can take up to 10 business days for delivery. For specific international delivery times, please refer to USPS website. For more information on international shipping, please see below. During huge sales it can take up to 10 business days (International orders 14 business days)depending on the volume of sales. Mellie Extensions ships worldwide 5 days a week (Monday-Friday). Shipping is suspended on holidays and cannot be calculated as a business day. Orders placed Friday-Sunday will not beginning processing until Monday. **WHOLESALE ORDERS SHIPPING TIME IS 7-21 business days.**
Shipping Delays
Providing an incomplete and/or incorrect shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If an order is returned due to insufficient or incorrect address, you will be responsible for reshipment.
*We ship using USPS and in certain cases FedEx
RETURN POLICY
We at Mellie Extensions goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for store credit only. All exchange credit will be of final purchase price on your invoice within 7 days of purchase. Shipping fee is nonrefundable.
All purchases are final. For exchanges the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original invoice back. We will not exchange without original invoice. You will receive an invoice via email and also located in the purchase package. We will need the invoice inside the packaging before we issue a exchange credit.
We will only exchange 1 time. Please contact us at mellieextensions@gmail.com and we will forward you your exchange instructions. During sales we do not offer exchanges. All sales are final.
We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.
Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.
When ordering please ensure correct address. Mellie Extensions will apply a $10.00 undeliverable order and corrections to shipping addressed caused by customer error. ****NO REFUND ON WHOLESALE***
COLLECTION OF INFORMATION
In order to use the Mellie Extensions LLC website, we may require information from you in order to provide best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including email. Any information collected by Mellie Extensions LLC is collected via your input or correspondence from you to us. This may be via telephone or email. We collect Full name, Email address, shipping address, phone number, billing address and credit/debit card information.
IDENTITY CONSENT
By using Mellie Extensions LLC, you represent that the information that is given to us is true.
FRAUD
We will actively fight fraudulent credit card transactions. There are times when we may have to contact you to verify your identity to verify this transaction is legitimate. If so, this may cause some delays on your shipping time. Its best to make sure your shipping address matches your billing address to ensure quick delivery.
For questions on policy
Please contact us at mellieextensions@gmail.com
Mellie Extensions
Birmingham,AL
Copyright © 2024 Mellie Extensions - All Rights Reserved.
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